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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dot Salter

September 3, 2026

5  out of  5
rating by Dot Salter
"Wonderful staff, excellent personality.
Very helpful!"
We responded:
"We love seeing reviews like this, Dot! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Pat Sparwasser

September 3, 2026

5  out of  5
rating by Pat Sparwasser
"Trish was very helpful."
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Jacqueline Ramirez

September 1, 2026

5  out of  5
rating by Jacqueline Ramirez
"I had an amazing experience with State Farm thanks to Paige. She was extremely patient, answered all of my questions, and made sure I got exactly what I needed. Excellent customer service!"
We responded:
"Jacqueline, thank you for taking the time to leave us a review! I'm happy to hear that Paige provided you with excellent service and helped you find exactly what you needed. We appreciate your feedback and are here if you need anything else!"
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Herman Jones

August 31, 2026

5  out of  5
rating by Herman Jones
"Tyler helped me out tremendously!! Great customer service!!"
We responded:
"That is wonderful to hear, Herman! Knowing that Tyler provided such attentive, helpful care while managing your insurance details makes me incredibly proud. Thank you for taking a moment to post your review and support our local Biloxi office!"
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Emily McNamee

August 28, 2026

5  out of  5
rating by Emily McNamee
"Paige Baird is my agent and is always willing to answer any questions I might have. She was a big help when my Mortgage Company changed. She sent all info I needed her to send and was very pleasant while doing so."
We responded:
"Emily, thank you for the wonderful review! We're happy to hear about your experience with Paige and we're glad that she was able to get you the right coverage. We're thankful to have you as part of our State Farm family in Biloxi!"
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Meagan K Williams

August 27, 2026

5  out of  5
rating by Meagan K Williams
"Beautiful office! Award winning agent focused on customers!"
We responded:
"Meagan, thank you for taking the time to leave us a review! I'm happy you enjoyed our office and appreciate your kind words about our focus on customers. We're always here to help if you need anything!"
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Lindsay Logan

August 25, 2026

5  out of  5
rating by Lindsay Logan
"Jade was wonderful to work with! She was kind, helpful, and made the process of insuring our vehicle very easy. I really appreciated how responsive she was. Highly recommend!"
We responded:
"Lindsay, we appreciate your recommendation and are glad to have been of help! I'm happy to hear that Jade made insuring your vehicle a smooth experience. Feel free to reach out if you need anything else!"
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Anora M.

August 24, 2026

5  out of  5
rating by Anora M.
"I recently had an emergency procuring some documents for my house at the VERY last minute. I am so grateful because the entire office it seems dropped Everything to help, from writing quotes to rushing paperwork, hounding the people we needed it from, and even calling to check in with us. None of this was warranted because of anything on their part and they had little reason to accept our emergency onto their shoulders as well. A couple people especially stood out in getting this normally 3 day process done in ONE day.

PAIGE was at home on a day the office closed and AFTER hours got on her laptop to do her best to help.

TYLER made himself available at all times and very patiently answered every phone call and silly question and gave consistent updates, working endlessly and tirelessly to get our documents in order.

TRISH.A was true saint - she really helped smooth the whole process out. Talking to her was incredibly soothing first off, she really went out of her way to be incredibly kind. She played a huge part in the ordeal, helping is get ahold of our agent asap each call, patiently letting us know his whereabouts, further communications from all angles, even started WRITING the Document Herself for him to finish up when he got there and she paid attention so well that she was able to catch some of the mistakes made before sending it back out and was able to translate our pleas for help into clear info for Tyler to act on. They apologized profusely despite none of this being their fault - the office was closed and it was Us who didn't know. I think they must have only worked for us that day. 😵‍💫 TRISH even followed up with me several times in the few days afterwards - truly a wonderful team with beautiful people and i cannot say THANKYOU enough!!!!

Tyler Howell is my agent. He is very polite and friendly, and listened respectfully. It was very important to me when i signed up that not at any time was he pushy or trying to scare or gaslight me into accepting the quote. I previously had state farm and had cancelled for an unrelated reason. Switching back from Progressive i am saving $58 a month on my comprehensive (now under $100) and my deductible is several hundred lower. They also have added a lot of convenient features in their app. Thanks again Tyler."
We responded:
"Thank you, Ana, for sharing your experience! I'm delighted to hear that Tyler provided such respectful and friendly service. It's wonderful that you're saving money and enjoying the app's features. If you have any questions or need assistance, feel free to reach out anytime!"
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Elizabeth Hurley

August 24, 2026

5  out of  5
rating by Elizabeth Hurley
"On every occasion I have asked Trish Aloi to do something or find out something for me, she has delivered 100%. Thank you, Trish."
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Libby Harper

August 24, 2026

4  out of  5
rating by Libby Harper
"I would like to thank Trish Aloi from Brandon Jacobs State Farm for all her help and support in maintaining my homeowner insurance. Her professionalism made the process easier. As a loyal state farm customer, I am thankful for her assistance."
We responded:
"Thank you for your review, Libby. I'm glad to hear that Trish was able to assist you with your homeowner insurance and make the process smoother. We appreciate your loyalty and are here to help with any other needs you might have. Let us know if we can help with anything else!"
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Marie Turner

August 20, 2026

5  out of  5
rating by Marie Turner
"Trish and Tyler are always pleasant to speak to. They answers all my questions in no time and handles all my needs with any of my insurance policies."
We responded:
"Marie, thank you for your wonderful review! I'm happy to hear that Trish has been able to assist you so effectively with your insurance policies. We truly appreciate your kind words and are grateful to have her on our team. If you ever have more questions or need further assistance, we're here to help!

- Jake Jacobs - State Farm Insurance Agent, Biloxi, MS"
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Colin Doyle

August 19, 2026

5  out of  5
rating by Colin Doyle
"I can’t say enough good things about Paige. I’ve known her personally for years, and she is genuinely one of those people you can trust. She’s kind, honest, dependable, and truly cares about the people she works with.

When it comes to insurance, Paige takes the time to listen, explain your options, and help you find what actually makes sense for you. She’s not just trying to make a sale—she wants to make sure you’re taken care of.

I’m proud to call Paige a friend, and I wouldn’t hesitate to recommend her to anyone looking for an insurance professional who will treat you with honesty, respect, and genuine care. Five stars without hesitation!"
We responded:
"Thank you, Colin! I'm really happy to hear about your positive experience. It's wonderful to know that our approach of providing honest and caring service has made such a meaningful impact. Your recommendation means a lot to us. We're always here if you need anything else!"
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Jeffrey Johnson

August 19, 2026

5  out of  5
rating by Jeffrey Johnson
"Paige did a great job explaining the products. J Michael Johnson"
We responded:
"Thank you, Jeffrey! I'm glad to hear our team was able to clearly explain our products to you. We appreciate your feedback and are here if you need anything else!"
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Tony Smith

August 19, 2026

5  out of  5
rating by Tony Smith
"Paige was awesome. Efficient and quick. Handled our switchover in minutes. Greatly appreciated the help."
We responded:
"Thank you for your feedback! We're glad to hear that everything was handled efficiently and quickly. Please feel free to reach out if you need any further assistance."
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Stacey Thomas

August 18, 2026

5  out of  5
rating by Stacey Thomas
"I would like to take this opportunity to thank Jade for helping us today. My husband and I are so happy with her excellent customer service skills. She was very knowledgeable and patient as we navigated through the process electronically. Thank you again, for your assistance today, Jade! Great job!"
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Patricia Bullock

August 18, 2026

5  out of  5
rating by Patricia Bullock
"Trish Aloi with Jake Jacobs State Farm Insurance has gone above and beyond helping me problem solve on any obstacles that might arise in my State Farm Insurance adventure… She is Truly a GODSEND!"
We responded:
"Thank you, Patricia! I'm really happy to hear that Trish has been such a great help to you. We always aim to provide the best support possible, and it's wonderful to know that Trish has made a positive impact on your experience. We're here for you, so feel free to reach out if you need anything else!"
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K Mandeville

August 17, 2026

5  out of  5
rating by K Mandeville
"I had an excellent experience with Ms. Paige , she explained to me everything about my policy . I had couple a questions and she was really professional with the answers , plus it is cheaper than the one i used to had . So is a win win for me. Thanks State Farm"
We responded:
"Thank you! We appreciate your trust in us to take care of your insurance policies."
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Robin Simmons

August 17, 2026

5  out of  5
rating by Robin Simmons
"Trish Aoli Has been helping me and my friend for years with our insurance needs. She keeps us updated and informed on any changes and has been very very pleasant to work with."
We responded:
"Thank you, Robin! I'm glad to hear that Trish has been such a great help to you and your friend over the years. Keeping you informed and updated is important to us, and it's wonderful to know you've had a pleasant experience. We're always here if you need anything else!"
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Stephanie B

August 12, 2026

5  out of  5
rating by Stephanie B
"Trish was amazing! She helped me buy renters insurance and life insurance. She was patient, kind, and helpful! Great customer service."
We responded:
"Thank you, Stephanie! I'm glad to hear that Trish provided you with such great service while helping you with your insurance. We appreciate your feedback and are happy to have you with us. Let us know if we can help with anything else!"
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Sam Kendricks

August 7, 2026

5  out of  5
rating by Sam Kendricks
"Paige was especially helpful as we customized the coverage needed across several vehicles. She was knowledgeable, patient, and timely. Followed up to ensure that everything was processed within my time constraints."
We responded:
"Thank you for taking the time to leave us a review, Sam! I'm really glad to hear that Paige was able to assist you with customizing your vehicle coverage. Her dedication to being knowledgeable and timely is something we truly value. We're here if you need anything else!"
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Charles Samuel

August 7, 2026

5  out of  5
rating by Charles Samuel
"My recent experience with Paige was outstanding. While my wife and I were traveling from Georgia to Biloxi she added an inherited vehicle to our policy and emailed Id cards to us before we go home. Thanks Paige!"
We responded:
"Thank you, Charles! I'm glad we could assist you and your wife with adding the vehicle to your policy while you were on the road. It's wonderful to know everything went smoothly. Let us know if we can help with anything else!"
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Harold Crossgrove

August 6, 2026

5  out of  5
rating by Harold Crossgrove
"Thank you again for everything Paige, you are amazing and so accommodating. If you’re in the market for any insurance needs this is the best place on the coast!"
We responded:
"Harold, we’re so glad to hear how Paige was able to help you with your insurance needs! They are an essential part of our team, and we appreciate you letting us know how well they were able to assist you. Thank you for choosing us as your insurance provider! - Jake Jacobs - State Farm Insurance Agent"
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Sierra Nelson

August 6, 2026

5  out of  5
rating by Sierra Nelson
"Trish Aloi was thorough and caring. She answered any questions that I had while going through a hardship. I truly thank her for her competence and assistance"
We responded:
"Thank you, Sierra! I'm glad to hear that Trish was able to provide the thorough and caring support you needed during a difficult time. We truly appreciate your feedback and are here for you. Don't hesitate to reach out if you need anything!"
Profile photo of Charles Smith

Charles Smith

August 6, 2026

5  out of  5
rating by Charles Smith
"I have been with Jake Jacobs, State Farm insurance for several years now. They have always taken care of my needs. Whether it be for Windshield or an accident, they have always been there for me.
And during this process, Paige has always been my go to person for all my needs. And just today I called and spoke with her about my insurance needs on new vehicle. And like always, she was on top of it. Then business aside, always enjoy talking to her about day-to-day activities with our families."
We responded:
"Thank you, Charles, for your continued support over the years! I’m delighted to hear that Paige has been such a reliable resource for you, whether it’s handling windshield issues or discussing new vehicle insurance. It’s wonderful to know that you enjoy your conversations with her beyond just business matters. If you ever have more questions or need anything, don’t hesitate to reach out. We’re here for you!"
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Torrey Williams

August 5, 2026

5  out of  5
rating by Torrey Williams
"Ms Trish Aloi was great she was very nice, professional, and funny; made my day. She helped me cover all my needs I was looking for and will be happy to do business with her.

Thanks Torrey Williams"
We responded:
"Thank you, Torrey! I'm glad to hear that Trish made your day and was able to assist you with everything you needed. We appreciate your business and look forward to continuing to work with you. Feel free to reach out if you need anything else!"