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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Debra Lancon

September 16, 2026

5  out of  5
rating by Debra Lancon
"Trish Aloi was extremely helpful. She was very informative and had a great attitude while answering my questions."
We responded:
"Thank you, Debra! I'm happy to hear that Trish was able to assist you with her informative approach and positive attitude. We strive to provide the best service possible, and it's great to know we hit the mark. Feel free to reach out if you need anything else!"
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Roxanne Barringer

September 16, 2026

5  out of  5
rating by Roxanne Barringer
"All of the staff are great, but Trish is the best! I always hang up the phone happier and satisfied with the service, no matter what the issue is. In this age of AI and press # until your head explodes, it’s so refreshing to be assisted by friendly, kind, and always helpful live humans. Thank you “Jake” and staff for your top-notch customer service and keeping it “real”."
We responded:
"Thank you, Roxanne! I'm really happy to hear that Trish and the rest of our team have made your experiences with us so positive. We strive to provide the kind of personal service that makes a difference, and it's great to know we're hitting the mark for you. We appreciate your support!"
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Shane Sandridge

September 15, 2026

5  out of  5
rating by Shane Sandridge
"Ms. Paige is a very helpful agent..She is very nice and has a wonderful personality. She is very professional and dedicated to my needs."
We responded:
"Thank you, Shane! I'm glad to hear that Paige has been so helpful and professional in meeting your needs. We appreciate your feedback and are here to assist you anytime. Let us know if we can help with anything else!"
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Rodger Meinzinger

September 10, 2026

5  out of  5
rating by Rodger Meinzinger
"Spoke with Paige regarding adding an umbrella policy and transferring our auto coverage to her. Paige was She was EXTREMELY knowledgeable and customer focused. She educated me on so many aspects of policy specifics I never knew about. It was a PLEASURE talking with Paige and I was happy to transfer my business. Thank You Paige !!!"
We responded:
"Rodger, I'm thrilled you had such a positive experience with Paige! We're pleased to hear she provided you with knowledgeable and customer-focused service for your new residence policy. Thank you for choosing our office for your insurance needs. We're here for you anytime you need assistance! - Jake Jacobs - State Farm Insurance Agent, Biloxi, MS"
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Regina Bradley

September 10, 2026

5  out of  5
rating by Regina Bradley
"Trish Aloi at Jake Jacobs State Farm provides outstanding customer service! She is professional, knowledgeable, and genuinely cares about helping her customers find the right insurance coverage. Trish is always friendly, responsive, and willing to go the extra mile. I highly recommend her!"
We responded:
"Thank you, Regina! I'm so happy to hear about your positive experience with Trish. She truly is dedicated to providing excellent service and making sure our customers have the right coverage. We appreciate your recommendation and support. Let us know if we can help with anything else!"
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Leonard & Linda Caruso

September 9, 2026

5  out of  5
rating by Leonard & Linda Caruso
"Office manager Trish Aloi was extremely helpful, friendly and patient. She answered our questions and helped with our paperwork. Thanks, Trish!"
We responded:
"Thank you, Leonard & Linda! I'm happy to hear that Trish was able to assist you with your questions and paperwork. We strive to provide friendly and helpful service, and it's great to know Trish delivered just that. Feel free to reach out if you need anything else!"
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Lance Pigford

September 9, 2026

5  out of  5
rating by Lance Pigford
"I just want to give a shoutout to Paige again! She’s hands down the best and easiest to deal with and a sweetheart!"
We responded:
"Paige is fantastic! I'm glad she made the process so easy for you. We appreciate your shoutout and your positive feedback. If you need any further assistance, we're here to help.

- Jake Jacobs - State Farm Insurance Agent, Biloxi, MS"
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Kevin

September 9, 2026

5  out of  5
rating by Kevin
"Patricia is an excellent Agent and was extremely helpful and patient getting me get the coverage I needed, she is an asset to your company! There was a problem identifying my RV and she took care of it in just minutes."
We responded:
"Kevin, I'm happy to hear that Patricia was able to assist you with your coverage and quickly resolve the issue with your RV. We agree, she's a great asset to our team. Thanks for choosing us!"
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Dot Salter

September 8, 2026

5  out of  5
rating by Dot Salter
"Wonderful staff, excellent personality.
Very helpful! I love Trish Aloi."
We responded:
"We love seeing reviews like this, Dot! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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terri smith

September 8, 2026

5  out of  5
rating by terri smith
"I called needing to transfer/rewrite a renter policy from another state. I got the pleasure of dealing with Paige. She not only got things taken care of for me but she also made sure I was insured properly and not over insured for no reason.
If you’re looking for an agency in the surrounding Biloxi area, the Brandon Jake Jacobs office is the one to call!"
We responded:
"Terri, thank you for taking the time to leave us a review! I'm happy to hear that Paige was able to assist you with your policy transfer and ensure you had the right coverage. We appreciate your recommendation and are glad to have you in the Biloxi area. Feel free to reach out if you need anything else!"
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Winnie Seevers

September 8, 2026

5  out of  5
rating by Winnie Seevers
"Statefarm makes everything easy when it comes to insurance. Trish is always so helpful when I need to make any changes to my policies. And she is always able to answers all my questions. We have been with statefarm for a long time and will continue to stay with them."
We responded:
"Thank you, Winnie! I'm happy to hear that Trish has been so helpful with your policy changes and questions. It's great to know that you've been with us for a long time and plan to continue. We're always here to help if you need anything else!"
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Pat Sparwasser

September 3, 2026

5  out of  5
rating by Pat Sparwasser
"Trish was very helpful."
We responded:
"Thank you, Pat! I'm glad to hear that Trish was able to help you out. We appreciate your feedback and are here if you need anything else!"
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Jacqueline Ramirez

September 1, 2026

5  out of  5
rating by Jacqueline Ramirez
"I had an amazing experience with State Farm thanks to Paige. She was extremely patient, answered all of my questions, and made sure I got exactly what I needed. Excellent customer service!"
We responded:
"Jacqueline, thank you for taking the time to leave us a review! I'm happy to hear that Paige provided you with excellent service and helped you find exactly what you needed. We appreciate your feedback and are here if you need anything else!"
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Herman Jones

August 31, 2026

5  out of  5
rating by Herman Jones
"Tyler helped me out tremendously!! Great customer service!!"
We responded:
"That is wonderful to hear, Herman! Knowing that Tyler provided such attentive, helpful care while managing your insurance details makes me incredibly proud. Thank you for taking a moment to post your review and support our local Biloxi office!"
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Emily McNamee

August 28, 2026

5  out of  5
rating by Emily McNamee
"Paige Baird is my agent and is always willing to answer any questions I might have. She was a big help when my Mortgage Company changed. She sent all info I needed her to send and was very pleasant while doing so."
We responded:
"Emily, thank you for the wonderful review! We're happy to hear about your experience with Paige and we're glad that she was able to get you the right coverage. We're thankful to have you as part of our State Farm family in Biloxi!"
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Meagan K Williams

August 27, 2026

5  out of  5
rating by Meagan K Williams
"Beautiful office! Award winning agent focused on customers!"
We responded:
"Meagan, thank you for taking the time to leave us a review! I'm happy you enjoyed our office and appreciate your kind words about our focus on customers. We're always here to help if you need anything!"
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Lindsay Logan

August 25, 2026

5  out of  5
rating by Lindsay Logan
"Jade was wonderful to work with! She was kind, helpful, and made the process of insuring our vehicle very easy. I really appreciated how responsive she was. Highly recommend!"
We responded:
"Lindsay, we appreciate your recommendation and are glad to have been of help! I'm happy to hear that Jade made insuring your vehicle a smooth experience. Feel free to reach out if you need anything else!"
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Anora M.

August 24, 2026

5  out of  5
rating by Anora M.
"I recently had an emergency procuring some documents for my house at the VERY last minute. I am so grateful because the entire office it seems dropped Everything to help, from writing quotes to rushing paperwork, hounding the people we needed it from, and even calling to check in with us. None of this was warranted because of anything on their part and they had little reason to accept our emergency onto their shoulders as well. A couple people especially stood out in getting this normally 3 day process done in ONE day.

PAIGE was at home on a day the office closed and AFTER hours got on her laptop to do her best to help.

TYLER made himself available at all times and very patiently answered every phone call and silly question and gave consistent updates, working endlessly and tirelessly to get our documents in order.

TRISH.A was true saint - she really helped smooth the whole process out. Talking to her was incredibly soothing first off, she really went out of her way to be incredibly kind. She played a huge part in the ordeal, helping is get ahold of our agent asap each call, patiently letting us know his whereabouts, further communications from all angles, even started WRITING the Document Herself for him to finish up when he got there and she paid attention so well that she was able to catch some of the mistakes made before sending it back out and was able to translate our pleas for help into clear info for Tyler to act on. They apologized profusely despite none of this being their fault - the office was closed and it was Us who didn't know. I think they must have only worked for us that day. 😵‍💫 TRISH even followed up with me several times in the few days afterwards - truly a wonderful team with beautiful people and i cannot say THANKYOU enough!!!!

Tyler Howell is my agent. He is very polite and friendly, and listened respectfully. It was very important to me when i signed up that not at any time was he pushy or trying to scare or gaslight me into accepting the quote. I previously had state farm and had cancelled for an unrelated reason. Switching back from Progressive i am saving $58 a month on my comprehensive (now under $100) and my deductible is several hundred lower. They also have added a lot of convenient features in their app. Thanks again Tyler."
We responded:
"Thank you, Ana, for sharing your experience! I'm delighted to hear that Tyler provided such respectful and friendly service. It's wonderful that you're saving money and enjoying the app's features. If you have any questions or need assistance, feel free to reach out anytime!"
Profile photo of Elizabeth Hurley

Elizabeth Hurley

August 24, 2026

5  out of  5
rating by Elizabeth Hurley
"On every occasion I have asked Trish Aloi to do something or find out something for me, she has delivered 100%. Thank you, Trish."
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Libby Harper

August 24, 2026

4  out of  5
rating by Libby Harper
"I would like to thank Trish Aloi from Brandon Jacobs State Farm for all her help and support in maintaining my homeowner insurance. Her professionalism made the process easier. As a loyal state farm customer, I am thankful for her assistance."
We responded:
"Thank you for your review, Libby. I'm glad to hear that Trish was able to assist you with your homeowner insurance and make the process smoother. We appreciate your loyalty and are here to help with any other needs you might have. Let us know if we can help with anything else!"
Profile photo of Marie Turner

Marie Turner

August 20, 2026

5  out of  5
rating by Marie Turner
"Trish and Tyler are always pleasant to speak to. They answers all my questions in no time and handles all my needs with any of my insurance policies."
We responded:
"Marie, thank you for your wonderful review! I'm happy to hear that Trish has been able to assist you so effectively with your insurance policies. We truly appreciate your kind words and are grateful to have her on our team. If you ever have more questions or need further assistance, we're here to help!

- Jake Jacobs - State Farm Insurance Agent, Biloxi, MS"
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Colin Doyle

August 19, 2026

5  out of  5
rating by Colin Doyle
"I can’t say enough good things about Paige. I’ve known her personally for years, and she is genuinely one of those people you can trust. She’s kind, honest, dependable, and truly cares about the people she works with.

When it comes to insurance, Paige takes the time to listen, explain your options, and help you find what actually makes sense for you. She’s not just trying to make a sale—she wants to make sure you’re taken care of.

I’m proud to call Paige a friend, and I wouldn’t hesitate to recommend her to anyone looking for an insurance professional who will treat you with honesty, respect, and genuine care. Five stars without hesitation!"
We responded:
"Thank you, Colin! I'm really happy to hear about your positive experience. It's wonderful to know that our approach of providing honest and caring service has made such a meaningful impact. Your recommendation means a lot to us. We're always here if you need anything else!"
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Jeffrey Johnson

August 19, 2026

5  out of  5
rating by Jeffrey Johnson
"Paige did a great job explaining the products. J Michael Johnson"
We responded:
"Thank you, Jeffrey! I'm glad to hear our team was able to clearly explain our products to you. We appreciate your feedback and are here if you need anything else!"
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Tony Smith

August 19, 2026

5  out of  5
rating by Tony Smith
"Paige was awesome. Efficient and quick. Handled our switchover in minutes. Greatly appreciated the help."
We responded:
"Thank you for your feedback! We're glad to hear that everything was handled efficiently and quickly. Please feel free to reach out if you need any further assistance."
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Stacey Thomas

August 18, 2026

5  out of  5
rating by Stacey Thomas
"I would like to take this opportunity to thank Jade for helping us today. My husband and I are so happy with her excellent customer service skills. She was very knowledgeable and patient as we navigated through the process electronically. Thank you again, for your assistance today, Jade! Great job!"